Lindsay Willott, CEO, Customer Thermometer

Customer Thermometer wins Queen’s Award for Enterprise in International Trade

Customer Thermometer, a market leader in survey solutions, has received most esteemed business accolade in the UK – a Queen’s Award for Enterprise. It won in the category International Trade in recognition for its exporting success and international trading strategy.

Lindsay Willott, CEO, Customer Thermometer, will be speaking at BIO2019 this year.

Customer Thermometer’s 1-click email feedback solution is helping the world’s most customer-obsessed businesses get quick and accurate feedback from their customers in just seconds. Its innovative approach to surveying is revolutionising the feedback sector and has resulted in response rates often north of 80%. In the last three years the company has growing its export turnover by 268% in the past three years and launching into 61 countries.

The Queen’s Awards for Enterprise are the most prestigious awards for UK businesses, designed to recognise and encourage outstanding achievements in the fields of Innovation, International Trade, Sustainable Development and Promoting Opportunity (through social mobility). The Queen’s Awards scheme was instituted by Royal Warrant in 1965 and the first Awards were made in 1966.

129 businesses were recognized this year in the International Trade category. These companies will have all had to demonstrate and evidence that they have achieved substantial growth in overseas earning and in commercial success (for their business size and sector) through either outstanding achievement over three years or continuous achievement over six years.

Customer Thermometer’s Lindsay Willott added, “This award win really is testament to the hard work of the whole Customer Thermometer team, who each go above and beyond to live our brand of customer-centric service. We have been thrilled at the rate of our exporting expansion – our cloud-based feedback solution is going down a storm with businesses of all sizes, from small cleaning companies in Australia, through to multi-national make-up brands and international logistics businesses.”

“The global economy is shifting to empower consumers and give them a voice is how they want to buy, use and share product and/ or services. Our product helps organisations get the timely insight they need so that they can monitor and improve customer experiences. We are thrilled to have our product and approach recognized at the highest level in the country!”

About Customer Thermometer

Customer Thermometer is a market leader in feedback solutions; its 1click email feedback solution is helping the world’s most customer obsessed businesses get quick and accurate feedback from their customers in just seconds. This innovative approach to surveying is revolutionizing the feedback sector and has resulted in response rates of 70+%.

As Customer Thermometer partners with helpdesks, CRM and Professional Services Automation providers, including Salesforce, Zendesk, ServiceNow and ConnectWise, its surveys can be delivered through email inboxes, which makes them easy to send and complete. Customer Thermometer gives businesses an opportunity to get traffic-light feedback from every customer interaction, which helps them identify issues and maximize retention – with 120 billion business emails being sent every year, the market is huge.

Customer Thermometer has over 1,500 customers across 60+ countries. Its customers range from startups to the biggest brands in the world, including Fortune 500 and FTSE100 companies and brands such as ParentPay, Lands End, Dollar Shave Club, Glossier, Catbird and Leica.

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